How to ensure miles are credited to your account: 3x miles per IDR 15,000 spend on all Penfolds branded products.1x mile per IDR 15,000 spend on all purchases.We recommend you contact us to verify that all goods are available before placing your order. However, sometimes the demand is higher than expected. Occasionally, we will offer a gift as part of your purchase.Our website is intended for use by adults aged 21 years or older who reside in Indonesia.We will evaluate case by case and communicate with you directly. Refund and exchange claims for broken, damaged, leaking, missing or spoilt items, customers must provide adequate evidence.If you receive an item that isn’t 100% to your satisfaction, please contact us and we will assist you with the fastest and most appropriate solution.All products leave our outlets intact, but on the way to their destination, accidents can happen.We ensure the safety of all shipments by utilizing bubble wrap specially created for bottles and an additional cardboard box for all orders.All our products are guaranteed 100% original.For ‘MINUMAN RESERVE’ items, please contact us to arrange personal delivery details.specific delivery details, request to use regular brown box, no plastic, etc…) Please write any special requests in the area provided at the time of order (e.g.Instant delivery orders will be fulfilled up to 1hr before close of business, 7 days a week.Delivery estimates are quoted at the time of order. To offer the smoothest and fastest possible service, uses only GoJek and IDExpress couriers.We provide an easy to use chat feature on our website where you are welcome to verify the availability of products and current promotions.
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